Security

The days of a clinic being "open free" has long gone since the increase in rates of crime. Many have advised me on security and the necessity to install certain measures to ensure the safety of the staff and patients.There were many break ins and daylight robbery occurring rampantly these days. There are many options available in the market and a variety of methods. Those that I chose for Klinik Novamedik:

1. Security cameras.
- live recording
- live feed via Internet to handheld devices or laptops
- good for capturing daily events, patient and staff behaviors, as well as any occurrences that happens after the clinic closes

2. An extra grill for the windows.
Most shoplots come with open windows. Grills are essential in ensuring security.

3. Shutter grill.
Although all shoplots come with  a shutter, a secondary shutter grill might prove useful as many thieves are able to break the basic shutter quite easily.

4. Access door.
The keycard entry method will provide extra security as guests/customers must press a doorbell and only be allowed entry by the staff if they appear safe. Suspicious or threatening patrons are not allowed entry. Staffs are granted keycards for ingress and egress from the premises.

Although the above sounds harsh and paints a picture that the clinic behaves more like a fortress, the sense of security is comforting. But a sense of heighten awareness is necessary to prevent any unwanted criminal activities as thieves nowadays are getting more creative and bold.

Ways to evaluate potential criminals:
1. Has wandering eyes.
2. Wears full face helmets and refuses to remove it.
3. Almost always wears dark colors.
4. Comes with an accomplice who is waiting in their getaway car/motorcycle outside and not parked.
5. Suspicious behavior. Eg: walking back and forth examining your premises, appears overly nervous, no eye contact...

However, if the unthinkable happens, and a robbery does occur:
1. Stay CALM.
2. NEVER fight back.
3. Always obey their commands.
4. Cooperate as much as possible.
5. Give whatever they want.
6. Make a formal police report once the chaos ends.

Here's hoping and praying for a safe business future ahead.